Questions before you call, answered outright

Every job is one fixed price, agreed in writing before we start. There is no hourly rate. The price depends on how much we have to build, not on the technology.

No. You get one fixed price for the whole job, paid in five stages as each stage is finished and working.

No deposit up front. Your first payment is due when you accept the written quote, after the plan is agreed.

We price the change in writing first, as a written variation. Nothing goes on the bill without your OK.

Not by us. Hosting, your domain name and any outside services are billed to you directly, in your own accounts, so you are never locked in.

No. Ozwebnet isn't registered for GST, so none is added. If that ever changes it will be a separate line on your quote.

Yes. Every stage ends with something that works. Stop after any stage, pay for the stages done, and keep what has been built.

How much has to exist: the number of pages or screens, how many kinds of user, which of your other systems it connects to, and how much reporting you need. The pricing page lists it service by service.

Yes. When the build is done you own the finished code and the rights to it.

Yes. It is written in plain, well-documented code with no licence tying it to us. Anyone you choose can pick it up.

No. You own the code, the hosting is in your own accounts, and there is no subscription with us to cancel.

No. Most builds connect to what you already run: accounting, job management, the till, stock. You only enter things once.

Yes, where it helps. Parts that change often get a simple editing screen you use yourself. Pages that rarely change stay as plain pages. We agree which is which in the quote.

No. If you can fill in a form, you can update the site.

It depends on the size of the job. Your fixed quote comes with a stage-by-stage timeline, so you know how long it will take before you commit.

After a short first conversation and a written plan, before any work starts. It is paid in five stages.

We reply within one business day, by phone or email. We have a short first chat, in person in Adelaide or by video call, then send you a fixed price in writing.

Three things: what your business does, what isn't working, and when you need it fixed. The names of the software you use help. You don't need to write anything down.

Yes. We are in Adelaide and work with businesses anywhere in Australia. Meetings run by video call, and the job runs the same way.

Yes, if you are in Adelaide. Anywhere else in Australia we meet by video call.

Yes: 1300 699 321, answered Monday to Friday, 9 am to 5 pm Adelaide time, by the people who do the work.

No. Everything is written from scratch in code, for your business.

No. We design and build the software. We don't sell marketing.

First chat, plan and price, build, testing, launch. Each step ends with something that works.

Yes. The build comes to you in stages, and you try each one as it is done.

It goes back a step and gets fixed before we move on, at no extra cost. Nothing is signed off until it passes.

Yes. Everything we build is made for the phone in your customer's hand and the phone in your staff's pocket, as well as a desk screen.

It helps. Google reads a clean, fast page more easily than a bloated theme. Your content and your competition still decide rankings. We make sure the build never holds you back.

No. Every old web address is listed before we start and either kept or pointed to its new page, so Google and other links still work.

Yes. The new site is built and checked beside it. Your domain is switched in one move, and the old site stays up until the new one is working.

Yes. Products, customer accounts, past orders and web addresses come across. Your old store keeps selling until the new one has passed its test orders.

Because each system keeps its own copy of the numbers. We gather them in one place, match them up by rules you agree, and every report reads from that one copy.

No. Trades, professional services, manufacturing and retail are the ones we know best, but we build for any Australian business.

The one closest to how you take money. The quote is based on what you actually run, not the label.

No. We connect to the software you already use and build around it. We don't resell any of it.

Yes. An online store linked to your accounting software, for example, is one quote and one project.

Yes. The login reads from the records you already keep, so customers see their real invoices and can pay them there.

Yes. Field screens open in the phone's browser: today's run, the site address, what to check, photos, signatures, and hours against the job.

Yes. One site or system can run several locations, each with its own menu, hours, stock or staff, and one place to see all of them.